Refund Policy

Digital Marketing Refund Policy:

    1. Service Termination Before Commencement:
      • If the client decides to terminate the digital marketing service before the commencement of any work, a full refund will be issued.
    2. Cancellation During the Initial Phase:
      • If the client decides to cancel the service during the initial phase (first 15 days), a pro-rated refund will be provided, deducting any costs incurred during this period.
    3. Cancellation After Initial Phase:
      • No refunds will be issued for cancellations made after the initial 30-day period. The client will be responsible for the payment of any outstanding fees.
    4. Unsatisfactory Results:
      • Refunds will not be issued based on the performance or results of the digital marketing campaigns. Results can vary, and no specific outcomes are guaranteed.
    5. Unused Portions of Services:
      • No refunds will be provided for any unused portions of the digital marketing service once the service has commenced.

    Web Design Refund Policy:

    1. Deposit and Initial Payments:
      • A non-refundable deposit is required to secure web design services. Initial payments made for design concepts and planning are non-refundable.
    2. Cancellation Before Commencement:
      • If the client decides to cancel the web design service before any work has commenced, a partial refund may be considered, deducting the non-refundable deposit and any costs incurred up to that point.
    3. Cancellation After Commencement:
      • No refunds will be issued for cancellations made after the web design work has commenced. The client will be responsible for the payment of any outstanding fees.
    4. Client Satisfaction:
      • Revisions and adjustments will be made to meet client expectations. Refunds will not be issued based on subjective factors such as personal preference.
    5. Project Abandonment:
      • If the client abandons the project after work has commenced, no refunds will be provided, and the client will be billed for the work completed up to that point.
    • How to Request a Refund:
      • To initiate a refund, please contact our customer support team at contact@theartekgroup.com within the specified refund period.
    • Processing Time:
      • Refunds will be processed within [3] business days after approval. Please note that the processing time may vary depending on your payment method.
    • Contact Us:
      • If you have any questions or concerns about our refund policy, please reach out to our customer support team at contact@theartekgroup.com.