Digital Marketing Refund Policy:
- Service Termination Before Commencement:
- If the client decides to terminate the digital marketing service before the commencement of any work, a full refund will be issued.
- Cancellation During the Initial Phase:
- If the client decides to cancel the service during the initial phase (first 15 days), a pro-rated refund will be provided, deducting any costs incurred during this period.
- Cancellation After Initial Phase:
- No refunds will be issued for cancellations made after the initial 30-day period. The client will be responsible for the payment of any outstanding fees.
- Unsatisfactory Results:
- Refunds will not be issued based on the performance or results of the digital marketing campaigns. Results can vary, and no specific outcomes are guaranteed.
- Unused Portions of Services:
- No refunds will be provided for any unused portions of the digital marketing service once the service has commenced.
Web Design Refund Policy:
- Deposit and Initial Payments:
- A non-refundable deposit is required to secure web design services. Initial payments made for design concepts and planning are non-refundable.
- Cancellation Before Commencement:
- If the client decides to cancel the web design service before any work has commenced, a partial refund may be considered, deducting the non-refundable deposit and any costs incurred up to that point.
- Cancellation After Commencement:
- No refunds will be issued for cancellations made after the web design work has commenced. The client will be responsible for the payment of any outstanding fees.
- Client Satisfaction:
- Revisions and adjustments will be made to meet client expectations. Refunds will not be issued based on subjective factors such as personal preference.
- Project Abandonment:
- If the client abandons the project after work has commenced, no refunds will be provided, and the client will be billed for the work completed up to that point.
- How to Request a Refund:
- To initiate a refund, please contact our customer support team at contact@theartekgroup.com within the specified refund period.
- Processing Time:
- Refunds will be processed within [3] business days after approval. Please note that the processing time may vary depending on your payment method.
- Contact Us:
- If you have any questions or concerns about our refund policy, please reach out to our customer support team at contact@theartekgroup.com.